Associate Director, CX Training and Quality

At Rockstar Games, we create world-class entertainment experiences.

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry.

Rockstar is seeking an Associate Director, Customer Experience -- Agent Training & Quality to join our team. This role will own and execute the strategy, systems, and standards that determine how player-facing agents are onboarded, trained, evaluated, coached, and developed, ensuring every interaction reflects Rockstar's standard of excellence. This role leads the Agent Training & Quality function, including maintaining partnerships with Knowledge, Live Agent Operations, and BPO partners.

This is a full-time, in-office position based out of Rockstar’s NYC headquarters in Downtown Manhattan.

WHAT WE DO

• The Rockstar Games Customer Experience