Director, Technical Services

About the role

We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link . About This Role: We’re looking for a full-time Director, Technical Services to join our Product Delivery Services team reporting to the Senior Director, Technical Services. This role is a hybrid role based out of our Hyderabad, India location. In this role, you'll play a key role in leading a large, high-impact team of Leaders and Solutions Architects that sits at the intersection of technical delivery, customer value, and business performance, by setting delivery standards across both delivery motions, coaching and developing SA talent, and serving as a senior esc