Founding Customer Success Engineer

• Own the technical relationship for a portfolio of customers, from onboarding through ongoing support

• Debug and resolve issues that span product, integration, and configuration. Escalate to our platform team only when it actually needs them

• Customize customer setups to fit their revenue cycle workflows

• Guide customers' engineers and IT teams through our APIs and integrations

• Get forward deployed when needed: on customer calls, in their systems, solving problems live

• Write code and build agents/skills to scale yourself. We're agent-operated, so use that same approach internally to automate repetitive customer work

• Turn customer pain points into clear, prioritized input for product and engineering

• Build the playbooks and docs for customer success at Cair

Required

You'll need a CS degree or equivalent hands-on experience and 3+ years in a technical, customer-facing role (solutions engineering, forward deployed engineering, implementation, or technical customer success).

• Comfortable writing Python (or similar), SQL, and React on the front end

• Working knowledge of REST APIs

• Experience with AWS, GCP, Docker, Git, etc.

• Hands-on experience building or working with AI agents

• Comfortable with ambiguity, ok jumping between a config change and a live escalation in the same day

• Strong communicator, can talk to engineers and non-technical operators in the same conversation

Nice to have

• Experience with EHR integrations, claims/billing systems, or healthcare APIs

• Early-stage startup experience wearing multiple hats

• Healthcare or RCM background