Senior Customer Ops Automation Manager

We're looking for a Senior Operations Manager to lead AI-powered automation across Lemonade's Customer Operations organization — and fundamentally change how we serve customers at scale. This isn't an oversight role. It's a builder role. You'll own the automation strategy across CX, Claims, and Underwriting, sitting within our centralized Customer Operations team, partnering daily with Product and Engineering to shape the roadmap and drive our AI-first operational transformation from concept through production scale. We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work. Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools. In this role you'll Own the automation roadmap across Customer Ops — setting priorities, defining requirements, and driving delivery of AI-powered solutions across digital CX, Claims, and Underwriting workflows