Assure Scratch & Dent are seeking an experienced Vehicle Repair Assessor to join their growing team. This is a full-time remote position based in the Philippines, supporting their Australian operations.
You will assess customer-submitted vehicle photos and videos, determine repair eligibility, prepare accurate repair quotes, and allocate repairs to our mobile repair technicians.
This role requires real-world panel beating or automotive repair experience and a strong understanding of cosmetic vehicle repairs.
Minimum 3 years' experience as a Panel Beater, Estimator, Vehicle Damage Assessor or similar automotive repair role.
Strong knowledge of modern vehicle construction and repair techniques.
Excellent understanding of cosmetic SMART repairs.
Ability to determine what repairs can safely and effectively be completed by a mobile repair van.
Ability to identify repairs that require workshop facilities or replacement parts.
Experience preparing repair estimates and quotations.
High attention to detail.
Excellent written English.
Strong computer skills.
Ability to work independently in a remote environment.
Responsibilities
Assess vehicle damage from photos and videos submitted by customers.
Identify repair methods suitable for mobile cosmetic repair.
Determine when damage requires a traditional body shop rather than a mobile repair.
Prepare accurate repair quotations using company pricing guidelines.
Estimate labour times and material requirements.
Assess scratches, dents, paint damage, bumper repairs, alloy wheels, mirrors and other cosmetic repairs.
Identify pre-existing damage and multiple repair areas.
Escalate complex repairs where required.
Liaise with customer service, sales and scheduling teams.
Maintain fast turnaround times while ensuring assessment accuracy.
Keep detailed assessment notes within the CRM.
Highly Regarded
Experience with cosmetic/mobile repair businesses.
Knowledge of Australian vehicle repair standards.
Experience working with Australian customers.
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