[Remote] Senior Product Manager (PST, Remote)

Responsibilities

Partner directly with the leadership team, including the CEO, to translate strategic vision into products that customers and Brand Partners loveDeeply understand and represent the voice of EllieMD’s customers and Brand Partners in everything you buildTranslate customer, Brand Partner, operational, and stakeholder needs into clear product requirements, user outcomes, and shipped solutionsDefine success metrics, prioritize product problems, and ship solutions that achieve measurable business goalsOwn and drive one or more products from concept through launch and beyond, maintaining accountability for outcomes and continuous improvementWork closely with Design, Engineering, Data, Operations, Compliance, Customer Support, and Brand Partner teams to learn quickly, iterate rapidly, and ship high-quality productsBuild and maintain product backlogs that balance quick wins with long-term strategic initiativesDrive progress against milestones, resolve blockers, and maintain healthy team executionGather and analyze user research, product insights, customer feedback, Brand Partner input, business data, and market analysis to inform product decisions and prioritizationCreate structured product documentation, including PRDs, user stories, technical specifications, workflows, launch plans, and post-launch success criteriaCoordinate effectively across functions to ship products that work seamlessly across the customer journeyCommunicate clearly about what you are building, why it matters, progress updates, risks, tradeoffs, and key learningsEvaluate the trade-offs among customer experience, business impact, technical feasibility, operational readiness, compliance, scalability, and speed of executionIdentify gaps and interdependencies across systems and proactively ship solutions that improve organizational efficiencyFacilitate brainstorming, prioritization, and strategy sessions, distilling complexity into products that solve real problemsDevelop a deep understanding of EllieMD’s mission, business model, customers, Brand Partner network, product ecosystem, operating rhythms, and strategic prioritiesBuild strong working relationships with the CEO, leadership team, and key cross-functional partners across Product, Engineering, Design, Data, Operations, Compliance, Customer Support, and Brand Partner teamsReview existing product roadmaps, documentation, customer journeys, analytics, support feedback, operational workflows, and current product prioritiesIdentify the most important customer, Brand Partner, and business problems that the product team needs to solveAssess current product processes, backlog structure, communication cadences, success metrics, and launch practicesBegin developing a clear point of view on immediate product opportunities, execution gaps, risks, and areas needing stronger alignmentTranslate strategic priorities into clear product initiatives, requirements, milestones, and measurable success metricsBuild or refine product documentation, including PRDs, user stories, product briefs, workflow diagrams, acceptance criteria, and launch readiness plansPartner with cross-functional teams to prioritize high-impact product work and ensure teams are aligned on goals, scope, tradeoffs, and timelinesDrive execution against one or more priority product initiatives, helping remove blockers and maintain momentumEstablish clear communication routines for product updates, risks, decisions, dependencies, and key learningsUse customer feedback, Brand Partner insights, operational input, and data to validate priorities and inform product decisionsIdentify opportunities for quick wins that improve the customer experience, Brand Partner experience, internal efficiency, or business outcomesLaunch or materially advance priority product initiatives that deliver measurable value to customers, Brand Partners, or internal teamsMeasure product performance against defined success metrics and synthesize learnings from data, user feedback, stakeholder input, and operational resultsIterate on shipped products based on real-world usage, customer needs, Brand Partner feedback, and business prioritiesStrengthen product operating practices across documentation, prioritization, roadmap planning, stakeholder alignment, and post-launch measurementDevelop a clear product roadmap recommendation for the next phase of growth, balancing quick wins, strategic initiatives, technical needs, and operational prioritiesProactively identify larger system gaps, dependencies, and product opportunities that can improve EllieM