Relocate to SF: Scaled Customer Success Manager

About the role

Notice: This is an on-site role based in San Francisco, California. Relocation is required, and we're happy to discuss timing and support during the process. At Pylon, we're building the future of B2B Post Sales. Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time. We’re backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We’re also featured on the Enterprise Tech 30 List . Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build. We don’t believe scale should mean worse customer experience. We believe that by using our own tools and creating seamless, efficient internal processes, we can give our smaller customers the help and resources they need to be successful, without forcing them into a weekly call they didn't ask for. As a Scaled CSM, you'll be responsible for making this work at scale. We're looking for someone who takes lear