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The hardest part of uncertainty is rarely the waiting. It's not knowing.
A delayed flight feels different when you can see exactly where the plane is. Traffic feels more manageable when your navigation shows a clear route ahead. Clarity doesn't eliminate the problem, but it changes how the journey feels.
Disputes are one of those moments. A customer notices a charge they don't recognize, a card has been compromised, or money has gone missing. At Mercury, we believe disputes are one of the most important trust-building moments in banking*. We're designing experiences that replace uncertainty with clarity, confusion with understanding, and anxiety with confidence, helping customers and investigators navigate complex situations with trust every step of the way.
We're looking for a Senior Product Designer to help design that journey.
*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
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