User Support Specialist

📍London/ Hybrid £28,000 - £32,000 + shares + share options + Benefits 💬 Accurx is where conversations happen with and about patients. For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. We’re changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices. Our platform now powers Total Triage to manage patient demand, and Self-Book , which lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe , our AI-powered note-taker that drafts medical notes in real-time. Challenges you’ll solve... Resolving Inbound Queries: Manage a high volume of live chats and emails via Intercom with clarity, precision, and warmth. You will directly own your individual CSAT and First Response Time while maintaining top-tier