Ops & Strategy Associate

Insurance exists to support people at their most vulnerable – after loss, illness, or crisis. Yet too often, the systems behind it fail when they’re needed most. ClaimSorted is fixing that. ClaimSorted helps insurers outsource claims end to end – a service called Third-Party Administration (TPA), a ~$200B industry. By combining a strong in-house claims team with an AI-enabled platform, we deliver faster claims, better service, and better outcomes for insurers and their customers. Backed by Y Combinator, Atomico, and Eurazeo, we’ve raised $16M+ and already manage claims for over $200M in insurance premium across 50+ partners, including more than five publicly traded companies. Our goal is to protect every person who needs it. Location: This role is in-person in our London office 5 days a week About the role We’re looking for a process-driven insurance/InsurTech professional who can build robust operational frameworks around our rapid-growing claims team. This role is for someone who understands how claims teams really work, where they lose time, where customers feel friction, and where better product design can remove manual effort. You will turn operational inefficiencies into usab