"Our Customer Success team sits at the intersection of retention and growth. We don’t measure ourselves on activity. We measure ourselves on outcomes. This team is trusted to operate commercially, think strategically, and do what it takes to move customers forward. It’s not always clean or structured, and that’s the point. The people who succeed here figure things out, push through complexity, and consistently deliver real value to customers." — Darren O'Connor, Director, Customer Success As a Senior Customer Success Manager (CSM) at Absorb, you will own a portfolio of Enterprise and Strategic accounts, representing a significant book of business with direct impact on customer health, Gross Revenue Retention (GRR), and long-term growth. This role requires a proactive, outcome-oriented approach. You are expected to anticipate risk, identify opportunity, and drive account strategy aligned to customer objectives and commercial outcomes. You will operate as a strategic advisor with strong commercial and technical acumen, leading discovery, shaping success strategies, and ensuring measurable value realization through Absorb LMS. This is a highly customer-facing role with an expectation
Pro unlocks apply links & auto-apply
Spam, scam, fake employer, broken apply link — let us know and we’ll review within 24h.
Report this listing