Manager, Customer Experience Operations & Enablement

"Our Customer Success team sits at the intersection of retention and growth. We don’t measure ourselves on activity. We measure ourselves on outcomes. This team is trusted to operate commercially, think strategically, and do what it takes to move customers forward. It’s not always clean or structured, and that’s the point. The people who succeed here figure things out, push through complexity, and consistently deliver real value to customers." — Darren O'Connor, Director, Customer Success The Manager, CX Operations & Enablement is the operational and strategic backbone of our Customer Experience organization — the connective tissue that turns leadership priorities into executable programs across Implementations, Support, Technical Services, and Customer Success. This role demands a rare blend of analytical rigor, systems thinking, and cross-functional influence: you’ll own the tools, data, and processes our teams rely on while building the enablement infrastructure that keeps every customer-facing function sharp, informed, and ready to deliver. The impact is direct — better-equipped teams, faster execution, and measurable outcomes across retention, expansion, and customer satis