Customer Success Engineer II

About Shadeform Shadeform is the cloud marketplace for GPU infrastructure. We make it simple for AI teams to find, compare, and launch GPU capacity across every major cloud provider. We're a small, fast-moving team building critical infrastructure for the AI era. We're looking for people who are genuinely excited about this space, comfortable with ambiguity, and want to do some of the best work of their careers. About the role We're hiring a Customer Success Engineer II to help customers successfully use and scale AI infrastructure on Shadeform. As a technical point of contact, you'll investigate and resolve infrastructure, hardware, and platform issues, coordinating with internal teams and providers to tackle complex challenges and ensure customers get timely, effective support. You'll communicate clearly throughout the resolution process, maintain documentation that improves operational efficiency, and identify opportunities to enhance the customer experience. Success means consistently delivering high-quality support, meeting customer success objectives, and helping customers reliably access the infrastructure they depend on. What you'll do Investigate, troubleshoot, and resolve