Customer Success Manager - Mid-Market (f/m/d)

About the role

We are looking for a Customer Success Manager who takes true ownership of outcomes. In this role, you act as a strategic partner to your customers, guiding them from onboarding through renewal and expansion. You understand their business, identify growth opportunities early, and turn value creation into long term partnerships. You will work with companies of approximately 150 to 5,000 employees and help them translate operational and compliance requirements into scalable, effective frontline training. The desired start date for this role is Q4 of 2026! In this role, you will: Own customer outcomes end-to-end: You act as the Captain of the Ship for your accounts. You proactively drive next steps, remove blockers, and ensure your customers achieve tangible results with our platform. Lead with an advisory mindset: You challenge customers constructively, guide decision making, and position yourself as a trusted advisor across operational and strategic stakeholders. Identify and drive expansion opportunities: You actively look for value creation potential across departments, locations, and use cases. You build clear, impact-driven expansion motions by: uncovering new use cases and stake