Client Success Specialist

About the role

About 9amHealth 9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale. The company partners with employers, health plans, and pharmacy benefit managers to deliver comprehensive, cost-effective medical care for individuals living with obesity, diabetes, hypertension, and dyslipidemia. Members receive access to specialized clinicians, including endocrinologists, obesity medicine specialists, and clinical pharmacists, at-home lab testing, prescription medications, and lifestyle support. 9amHealth was founded in 2021 and is backed by leading healthcare investors like Define Ventures, SemperVirens, 7Wire Ventures, and The Cigna Group Ventures. Position Overview We are seeking a highly organized and detail-oriented Client Success Specialist to support the Client Success team by managing escalations, operational exceptions, and internal coordination across client accounts. This role is not client-facing and works closely with Senior Client Success Managers to ensure timely resolution of issues impacting employer clients and members. The Client Success Associate acts as the central hub for escalations and operational troublesho