Contractor Success Manager

About the Role

We’re looking for an in-office Account Manager with a strong foundation in construction or home services and direct experience working with contractors or small trades businesses. This role owns a portfolio of contractors (“book of business”) and is responsible for ensuring each contractor remains in good standing on Realm’s platform. You’ll monitor SLAs, oversee payments, manage escalations, and coach contractors to grow their business while maintaining high performance and service standards.

Success in this role requires strong operational discipline, excellent communication skills, and the ability to balance empathy with accountability in a fast-paced marketplace environment.

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