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Salary
$0–0/yr
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. Itâs the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
Box is looking for a Customer Success Manager to join our Public Sector team. In this role, youâll be the trusted advisor and strategic partner for Federal, State and Local agencies as they adopt and expand their use of Box. This is not a passive account management role. Youâll be at the forefront of helping public sector organizations reimagine how they manage content, automate workflows, and unlock the power of AI â all within the compliance and security frameworks that government and education customers require.
You wonât just advise on AI â youâll roll up your sleeves and help customers become AI-native enterprises. That means partnering with agency leaders and frontline staff alike to identify high-impact use cases, design AI-powered workflows, and build toward measurable outcomes. Youâve shipped real results, not just demos, and you know how to guide an organization from AI curiosity to AI transformation.
Youâll guide customers from onboarding through deep, measurable adoption, ensuring they realize the full value of the Box platform at every stage of their journey. Youâll work cross-functionally with Sales, Product, and Engineering, and youâll serve as the voice of the California public sector customer inside Box.
If youâre energized by complex, mission-driven environments, passionate about AIâs potential to transform public services, and skilled at building relationships across all levels of an organization â from IT administrators to agency leadership â this role is for you.
What You'll Do
Who You Are
We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.