Creative Project Manager

Start Date: asap

Length: 12 months

Full Time

Location: LA/ West Hollywood (remote-occasional travel required for designated events (e.g., Seattle, Austin, London)

Role Purpose

The Creative Project Manager leads the end-to-end operational management of high-visibility creative projects across the Enterprise Communications function. Operating with exceptional organization, proactive ownership, and a strong understanding of design workflows, this role ensures that all creative assets ranging from concept development to final delivery are executed with accuracy, urgency, and craftsmanship. Serving as the primary liaison between designers, business partners, and stakeholders, the Creative Project Manager ensures clarity of briefs, alignment with the brand, and efficient movement of work through a complex organization. This role strengthens the quality and consistency of creative output, supports continuous improvement across tools and processes, and upholds the operational discipline needed to deliver across many concurrent projects.

Responsibilities

• Manage intake for all design-related requests, advising leadership on resourcing, timelines, and prioritization needs to support balanced workload distribution.
• Partner with business stakeholders to ensure briefs are complete, accurate, and actionable probing, clarifying, and shaping requests to align with creative standards and team expectations.
• Serve as the primary point of contact across multiple project streams, performing traditional project management duties, representing design needs, and maintaining strong communication throughout each project lifecycle.
• Manage Global Town Hall projects, which serve as the primary CEO-focused event for all employees two to three times per year.

Creative Production Planning & Execution

• Develop detailed production plans for creative initiatives, coordinating timelines, dependencies, review cycles, and approval milestones.
• Facilitate project kickoffs, design reviews, and stakeholder check-ins, ensuring all voices are heard and action items are clearly captured and distributed.
• Monitor project milestones across all assigned work, ensuring assets are delivered on time and aligned with the brief.
• Maintain meticulous documentation of all project artifacts, decisions, and updates to foster clarity and transparency across the design team and cross-functional partners.

Operational Excellence & Process Improvement

• Anticipate and proactively remove project blockers, collaborating with design, business partners, and stakeholders to ensure continuous forward momentum.
• Partner with Global Communications Strategy and Operations to refine and champion creative workflows, intake processes, tools, trackers, and asset storage systems.
• Identify and implement opportunities to integrate AI or automation into project operations to improve administrative efficiency and scale.

Stakeholder Engagement & Cross-Functional

• Collaboration
• Create an inclusive, constructive, and solution-oriented project environment where all contributors feel supported and informed
• Manage competing priorities across a complex stakeholder landscape, setting expectations, communicating changes early, and facilitating resolutions.

Shared Accountabilities & Dependencies

• Partner closely with designers, writers, business stakeholders, and enterprise communications partners to align creative deliverables with business priorities.
• Collaborate with leaders across the communications and design ecosystem to ensure project timelines, capacity, and expectations are clear, realistic, and mutually understood.
• Work closely with communications program owners to ensure creative deliverables meet campaign goals and reflect strategic intent.

Qualifications

• Proven experience managing creative projects in a fast-paced environment, ideally within a matrixed organisation.
• Exceptional project management skills, including intake management, scheduling, workflow design, and stakeholder coordination.
• Strong understanding of design processes, brand systems, and creative production lifecycles.High attention to detail, with the ability to identify issues, anticipate risks, and enforce quality standards.
• Strong communication skills, with the ability to translate requirements, articulate feedback, and facilitate effective collaboration.Demonstrated ability to prioritize, manag