Quality Insights Analyst- Volume Tiers

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Quality Insights Analysts (QIA) will support the day to day activities of the CS Volume Tiers Quality program. The Analyst will lead by example and set the high bar standard for Quality across the QIA team and CS organization. This Analyst will report to the Quality Supervisor and will work to drive Quality initiatives for continuous improvement. The evaluations and reporting of transaction monitoring and root cause analysis data will be the responsibility of this A