Strategic Technical Project Manager

About the role

We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link . About This Role: We’re looking for a full-time Strategic Technical Project Manager to join our Professional Services team reporting to the Director, PMO. This role is a remote role based in The United States. In this role, you’ll play a key role in driving the success of large-scale, high-visibility customer engagements within Professional Services by leading complex, multi-workstream implementations from contract signature through validated business outcomes. You’ll ensure solutions are delivered on time, within scope, and aligned to measurable impact by owning en