Disputes Senior Specialist

About the Team

At GOAT Group, the Disputes Team plays a critical role in saving the company’s bottomline from avoidable dispute and chargeback losses while upholding the highest standards of integrity and efficiency.

In this role, you will

• Handle escalated and complex dispute cases, providing support for the team.
• Investigate and resolve disputed transactions from credit/debit cardholders and online payment systems.
• Gather and analyze data to determine the appropriate course of action for disputes.
• Review queued transactions to identify fraudulent or legitimate activities.
• Collaborate on projects to improve processes and procedures within the Disputes Team.
• Communicate trends and best practices to peers and leadership regarding fraud and disputes.
• Ensure complianc