Senior Technical Support Specialist, Integrations

About the role

We are seeking a Senior Technical Support Specialist with a core focus on software integration and delivery. In this role, your primary mission will be to own the technical setup, configuration, and data mapping required to integrate Top Hat with our institutions. You will ensure seamless software connectivity while supporting broader sales and advanced technical support initiatives. You Will: Partner with institutional IT teams to gather requirements, scope integration pathways, and map data fields between Top Hat and Learning Management Systems Lead the technical setup and configuration of integrations for school partners, ensuring successful implementation Troubleshoot and resolve system-level integration errors (e.g., authentication failures, API timeouts, data sync mismatches) Act as the primary subject matter expert to resolve complex integration issues and answer technical inquiries from school administrators Monitor, troubleshoot, and escalate technical issues to ensure a seamless classroom experience for our users Own the refinement of documentation and best practices for integrations Analyze technical trends and customer feedback to provide insights and recommendations to