Talent Acquisition Lead

About the role

Who are Plain? Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships. Some of the world’s most forward-thinking companies - like Cursor, Vercel, and Granola - trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI. B2B customer support is undergoing a seismic shift. AI is transforming the way companies engage with customers, shifting support from a siloed function to a company-wide effort across Slack, Discord, and any other channel you talk to customers in. The old way - slow, manual, and disconnected - no longer works. We’re looking for a Talent Lead to build the teams that define this next phase of support tooling. This role is hybrid with 3 days a week in our London office. What you’ll do This is a builder role in talent. You're not inheriting a mature function - you're shaping one. You'll own engineering hiring end to end - pipeline, process, candidate experience, and close. You'll build the systems and tooling that make hiring scalable. And you'll work