IDM Analyst

About the role

About the role

The WFM Intraday-Management Analyst is the entry level role into workforce management and in charge of administering WFM Intraday-Management processes for one or more business lines (depending on their size). This contains intraday and intraweek steering both front & back-office, steering network resources and intraday-management KPIs to ensure the achievement of targets and Service Level Agreements.

In your next challenge, you will

- Maintain network staffing within threshold from scheduling handover through to network intraweek and intraday steering.

- Ensure all service desk tickets and WFM emails are supported within agreed SLA.

- Regular process review providing feedback and suggestions on how to improve & optimise.

- Bring clear and to-the-point oral + written communication skills to convey solutions in a business context.

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Skills