The AI Prompt & Workflow Designer is the strategic architect and hands-on lead responsible for the design, construction, optimization, and maintenance of Asana’s Support & Services AI workflows, chatbots, and internal copilots. Reporting to the Operations Manager - Tools & Automation, this senior individual contributor role acts as the definitive bridge between business stakeholders, Support & Services leadership, and our enterprise technology stack.
You will own the technical architecture of our AI service delivery, translating complex business requirements from Subject Matter Experts (SMEs) and functional owners into scalable, automated workflows using low-code/no-code tools. Your core mission is to design the systems that unlock Services & Support team productivity, build seamless internal copilot experiences, and drive world-class self-service outcomes for our global customers.
This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working
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