Learning Experience Designer

About the role

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Purpose Statement: Our purpose is to create a thriving, future-ready workforce that transforms the property management industry. Through RPM Academy, we make learning accessible to all—delivering technical skillbuilding, leadership development, and career growth opportunities that empower associates to create extraordinary experiences for residents, clients, and each other.

Position Summary

We’re not looking for someone who just builds courses.

We’re looking for a Learning Experience Designer who understands modern learning and is looking to be a disruptor in the learning space.

You’ll help shape how thousands of RPM associates learn, work, and build the skills they need to succeed. You’ll turn complex business problems into experiences people actually want to use, whether that’s a 60-second video, an interactive experience, a simulation, a job aid, an AI-powered learning experience, a digital adoption moment, or an eLearning course.

You’ll be part designer, storyteller, technologist, experimenter, and problem solver. You’ll use modern learning design, emerging technology, and visual storytelling to move quickly from idea to prototype to launch. You’ll challenge "we need training" when training isn’t the answer and find smarter ways to remove friction from the learner experience.

This is a role for someone who is curious, creative, and energized by figuring out what’s next. Someone who can take a blank page, a complex business problem, and SME content and turn it into something clear, useful, and engaging.

Responsibilities

• Design what’s next. Create modern learning experiences across short-form video, microlearning, interactive learning, simulations, eLearning, live learning, job aids, and performance support.

- Solve the real problem. Partner with business leaders and SMEs to understand what associates actually need to know, do, and apply, then determine the right solution. - Make complex simple. Transform systems, processes, and role expectations into clear, practical experiences that help associates build confidence and capability. - Create content people want to consume. Use visual storytelling, video, interaction, elearning and short-form formats to make learning engaging, memorable, and easy to apply. - Leverage Technology. Use industry leading tools, Generative AI and effective prompting to accelerate ideation, research, scripting, content creation, visual development, automation, and rapid prototyping. - Prototype, test, repeat. Experiment with new approaches, gather learner and stakeholder feedback, use data to understand what works, and continuously improve. - Enablement-First Mindset: A deep understanding of how to solve tangible business problems through technology and workflow-embedded interventions rather than strictly content delivery. - Partner boldly. Work closely with SMEs, business leaders, technology teams, and L&D to turn ideas into scalable learning experiences. - Own the work. Lead projects from discovery through launch, balancing priorities, timelines, stakeholders, and multiple projects at once. - Keep pushing. Stay curious about what’s happening across learning, AI, technology, content, and UX, and bring ideas back to RPM that can make our learning ecosystem better.