Senior Account Operations Manager

About the role

About the Role Sift is hiring a Senior Account Operations Manager to own a portfolio of customer accounts and serve as the primary commercial point of contact across the full quote-to-cash lifecycle. This role sits within the Field Finance Operations organization, and provides customer account ownership and contract support across enterprise, mid-market, and scale segments. This role is designed for a strong operator who can manage renewals with rigor, guide customers through commercial and contractual matters, and deliver a seamless customer experience from account review and outreach through quoting, negotiation, execution, and close. The Senior Account Operations Manager will also help customers navigate product-related needs through the right channels, including Support and, where appropriate, Professional Services. This person should be highly comfortable with product usage data, account health review, contract and pricing mechanics, and cross-functional coordination. We are also looking for a technology-forward candidate who can build on Sift’s AI adoption efforts to improve and automate manual processes and strengthen customer health approaches for unmanaged accounts at scal