Director of Account Management

About the role

About the role

As Thatch continues to scale, one of our top priorities is building a customer organization that combines operational excellence with trusted, strategic partnerships. The Director of Account Management will play a critical role in helping us achieve that goal.

This is a highly visible leadership role responsible for guiding the Account Management team and helping shape the future of the function at Thatch. You’ll partner closely with Customer Success and GTM leadership to define team strategy, evolve our service model from reactive to proactive, establish scalable processes, and develop a growing team. This role is also inherently cross-functional – you’ll collaborate in the pre-sales process and serve as a trusted escalation point for both customers and internal stakeholders.

Key accountabilities include retention, expansion, and customer satisfaction across our mid-market and enterprise customer segments.

This role is ideal for someone who loves developing peo