CX Vendor Manager Lead

About the role

the company, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — the company provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, the company offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.the company.com.

We’re looking for a CX Vendor Manager Lead to guide the company’s outsourced support strategy and lead a small team of CX Vendor Managers in driving world-class service across multiple BPO partners. In this high-impact role, you’ll set the vision for vendor performa

Skills