Senior Vice President Global Operations

This role leads the global operations organization, including all regional operational leaders, venue leadership teams and operations support teams. You will execute the operational vision, structure, and standards required to support a growing international business while ensuring consistent execution across every venue.

As a key member of the Leadership Team, reporting into the Chief Executive Officer, you will partner closely with C-Suite leaders, and other senior leaders to translate business strategy into operational execution. You will play a critical role in shaping company direction, driving growth initiatives, optimizing profitability, and ensuring the successful execution of strategic priorities across the organization.

Key Areas of Responsibility

Executive Leadership

• Serve as the senior operational leader for the global business and a member of the Exec-co Leadership Team.
• Partner with the CEO and Executive Leadership Team to define and execute the company's strategic vision and long-term growth plans.
• Drive alignment between Operations, Finance, Marketing, Sales, Culinary, Technology, Development, and People functions.
• Provide operational insight and leadership on all major business decisions and growth initiatives.
• Act as a key ambassador for the F1® Arcade brand internally and externally.

Global Operations Leadership

• Lead all operational functions across the global venue portfolio.
• Establish and execute the global operations strategy, ensuring alignment with business objectives and growth plans.
• Maintain accountability for venue performance, operational consistency, guest experience, profitability, and brand standards across all markets.
• Refine and develop scalable operating models, systems, and processes that support continued domestic and international expansion.
• Drive operational excellence through performance management, continuous improvement, and innovation.

Regional Leadership & Organizational Development

• Directly lead regional operational executives, including US and UK operational venue leadership teams.
• Maintain ultimate accountability for all venue leadership teams.
• Build and develop a world class operations organization capable of supporting a rapidly growing international business.
• Foster a culture of accountability, empowerment, ownership, and high performance throughout the organization.

Financial Performance & Growth

• Partner closely with the Chief Financial Officer to develop operating budgets, forecasts, capital planning strategies, and long-range business plans.
• Drive sustainable revenue growth and profitability across the global.
• Ensure operational decisions support company financial objectives and shareholder value creation.
• Identify opportunities to improve margins, productivity, efficiency, and guest satisfaction.
• Monitor and evaluate key business performance indicators and implement corrective actions where necessary.

Brand, Guest Experience & Commercial Performance

• Partner with the Chief Marketing Officer and Commercial leadership teams to maximize guest engagement, revenue growth, and brand awareness.
• Ensure operational execution supports the guest experience, marketing strategy, events strategy, and overall brand positioning.
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• Maintain consistency in operational and service standards across all markets.

Operational Excellence

• Drive the implementation of best practices, standard operating procedures, and performance standards.
• Promote continuous improvement and innovation throughout the operational organization.

Operational Risk, Safety & Governance

• Ensure compliance with all operational, labor, health and safety, licensing, and regulatory requirements.
• Establish governance frameworks that protect the business, team members, guests, and