Premium Support Engineering Manager (Singapore)

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineering Manager at Replit, you’ll build and lead a high-performing team responsible for delivering fast, technically deep, and reliable support to our most valuable customers, from high-volume Pro users to Enterprise accounts. You will serve as a founding leader in your region, helping establish how Premium Support operates, scales, and partners cross-functionally. This is a player-coach role where you’ll both lead a team and stay close to the work, directly engaging in complex cases, guiding escalations, and setting the standard for technical excellence and customer experience. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team. You’ll work clo