Onboarding Specialist - (berlin based, m/f/x)

About the role

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We’re looking for an Onboarding Consultant to join our Berlin team. You will be leading onboarding sessions and helping with account configurations. As an Implementation Specialist, a large focus will be placed on conducting remote onboarding sessions with our customers in either one-to-one or one-to-many meetings. Your day-to-day will consist of both conducting sessions and also facilitating the configuration of the point of sale back office. Implementation specialists’ goal is to help customers understand the POS software and facilitate the overall setup, with the ultimate goal of a successful and positive implementation of our products. In order to succeed, you will need to have experience with high level customer service, some hospitality experience, and can adapt quickly to a fast-paced, high energy environment. The ideal candidate for this position will be a natural coach, teacher, and mentor. What you'll be doing: Schedule and facilitate one-to-one and one-to-many training sessions with topics including back office confi