Customer Insights Associate

We are looking for a Customer Insights Associate to join our Customer Insights Team; as we scale up and drive digital and financial inclusion across our markets. Role Overview This is an entry-to-mid-level research position within M-KOPA's Customer Intelligence (CI) team. As a CI Research Associate, you'll support end-to-end UX and product research from study design through to insight delivery; working closely with senior researchers and cross-functional teams. You'll be doing real research, on real products, for real customers whose financial lives depend on experiences that actually work. About Us M-KOPA is a connected asset financing platform that has extended over $2 billion in credit to more than 7 million customers across Kenya, Uganda, Nigeria, Ghana, and South Africa. 55% of those customers are accessing financial services for the first time. 86% report an improved quality of life. The Customer Insights team is the intelligence engine behind the product decisions that make those numbers move and they're looking for a data analyst who brings both quantitative rigour and qualitative instinct to the work. This is a hybrid role , you would be working from our offices in Kenya ,