Strategy & Operations Associate Principal

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Strategy & Operations Associate Principal, you’ll play a key role in empowering and enabling Via’s internal Support Operations teams. You’ll work cross-functionally with product, engineering, and service operations to identify challenges, translate complex information into actionable insights, and develop scalable solutions that help teams work smarter and deliver exceptional service.

What You'll Do

• Develop scalable solutions to address issues faced by Via’s riders, drivers, and internal operations team members
• Identify opportunities to enhance efficiency, quality, and consistency across support operations, driving measurable improvements in both internal performance and customer experience.
• Create repeatable, trackable standard operating procedures and trai