User Experience Designer | Customer Retention & Loyalty | Remote

Job Description

A portfolio submission is required for consideration.

The UX Designer will play a critical role in shaping end-to-end customer experiences across returns and repeat engagement product areas. This includes supporting journeys such as replenishment, repeat purchasing, returns processing, and issue resolution. The designer will help identify opportunities to simplify workflows, reduce friction, and create intuitive digital experiences that enhance customer satisfaction and drive business outcomes.

Working in a highly collaborative environment, this individual will partner closely with Product, Engineering, Research, Data Science, Content, Accessibility, and Business stakeholders to translate customer needs, business goals, and technical requirements into scalable, user-centered solutions.

Key Responsibilities Include

Designing user flows, wireframes, prototypes, and high-fidelity designs across web and mobile platformsContributing to discovery, concept development, validation, and delivery across the product lifecycleIdentifying opportunities to improve existing experiences and support new feature developmentCollaborating cross-functionally to align priorities and deliver high-impact customer experiencesParticipating in UX critiques and design workshops to ensure quality, consistency, and adherence to design systemsApplying research insights and data to inform design decisions and recommendationsExploring and leveraging AI-powered tools to enhance workflows and identify experience improvementsEnsuring designs align with accessibility standards and best practices

Qualifications

Required Qualifications

5+ years of experience designing customer-facing digital products, preferably within eCommerce, retail, transactional, account management, or service-based experiencesStrong portfolio demonstrating user-centered design, interaction design, and end-to-end product design lifecycle workExperience designing and improving web and mobile experiencesProficiency in creating user flows, wireframes, prototypes, and high-fidelity designs using modern design toolsStrong communication and presentation skills with the ability to articulate design decisions and collaborate effectively with stakeholdersExperience working in cross-functional, agile environments alongside Product and Engineering teamsAbility to manage multiple priorities and adapt in a fast-paced, evolving environmentStrong problem-solving skills with the ability to synthesize qualitative and quantitative data into actionable insightsExperience working within established design systems and accessibility standardsComfort leveraging emerging technologies, including AI tools, to improve design efficiency and outcomes

Preferred Qualifications

Experience designing retail or eCommerce experiences related to replenishment, subscriptions, loyalty programs, or returnsFamiliarity with experimentation frameworks, including A/B testing and iterative optimizationExperience designing for responsive platforms, including web, iOS, and AndroidKnowledge of WCAG accessibility standards and inclusive design principlesAbility to balance user experience goals with technical, operational, and business constraints

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

How To Apply

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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