XTN-D84D970 | CUSTOMER SERVICE REPRESENTATIVE

About the role

DUTIES AND RESPONSIBILITIES• Answer incoming incoming customer calls,chat, email with experience and proficiency within the company standards when applicable • Answer incoming chat and social media inquiries for order status, stocks complaints, and general inquires • Enter orders and order type with accuracy, expedience, and proficiency within the company standards when applicable • Provides all pertinent information regarding order and order management including resolution follow up to internal and external stakeholders when applicable • Maintain current customer profiles, database, and system linking to customer-facing information to assure customer satisfaction and information sharing • Solve problems within the scope of the company policy and departmental procedures to assure customer satisfaction • Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction • Reports all issues, potential issues, customer satisfaction requests, and improvement suggestions upwards through the leadership team • Meet and exceed individual and company goals QUALIFICATIONS • Bachelor’s degree or at least high school diploma • Experience in Voice, Email, and Chat.