AI Operations Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NICE is running a growing internal AI platform that powers intelligent automation across the enterprise. As IT AI Operations Engineer, you are the person who keeps that platform healthy in day-to-day use, administering, supporting, and monitoring the AI solutions that the Architecture and Development teams design and the DevOps team provisions.

Where the DevOps team builds the pipelines and infrastructure, you operate what runs on top of it. You own the administration, support, and monitoring of the live AI services, measure the KPIs that show the platform is delivering value, and act as the first point of contact for users when something needs attention.

A core part of your missi