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The Travel Coordinator’s primary responsibilities are to manage inbound emails and phone calls, facilitate customer onboarding, and keep the virtual office running smoothly. This role is well suited for someone who enjoys staying organized, communicating clearly, and helping keep things moving in a fast-paced environment.
Schedule
This is a full-time, fully remote position and the standard working hours are 10am to 7pm ET Monday through Friday.
Job Responsibilities
- Manage inbound emails and phone calls in a timely and professional manner.
- Set up new trips for the Travel Planning team to work on.
- Be the friendly, professional first point of contact for our clients.
- Inform new and existing clients about our services and pricing.
- Assist with administrative tasks such as processing refunds, filing for compensation, and other pre- and post-travel tasks as needed.
- As time allows, assist with travel planning tasks including but not limited to: quoting travel insurance, purchasing seat assignments, and issuing tickets.
If this sounds like the kind of thing you like to do, then keep reading!
What Matters in this Role
- Reliability. The team will be depending on you to stay on top of and manage the daily flow of client communications.
- English proficiency. Native-level written and verbal English is required.
- Attention to detail. You’ll be managing a lot of information, sometimes under time pressure, so accuracy matters.
- Ability to work under pressure. You’re responsible for ensuring that the relevant information reaches the right person in a timely manner even when there’s a lot going on.
- Humility and teamwork. If you don't know the answer, be willing to ask others on the team for help.
- Calm and collected. You must be able to roll with the punches and maintain a calm demeanor. The client may be stressed and angry; you can't be.
- U.S. Work Authorization. To do this job, you’ll need to be legally authorized to work in the U.S. for any employer, without sponsorship.
- Background check. A clean background check will be required as this role involves handling sensitive client data.
- Location. This is a remote position, but you must be available and accessible during your standard working hours.
- Technology. You’ll need your own computer (Windows or Mac), reliable high-speed internet and a smartphone (Android or iPhone).
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