About Valiantys
Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. By combining deep process expertise with modern collaboration, automation, and value stream practices, Valiantys enables business, IT, and product teams to design connected, efficient, and human-centered ways of working. With a strong focus on the modern workforce, the company helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams. For more information, visit https://valiantys.com.
As our new Delivery Director for Switzerland & Germany you will lead the delivery strategy and operational performance across your territory, ensuring client engagements meet business, quality, and financial objectives. You will oversee and support Delivery Managers, enforce delivery standards, and align staffing and capacity planning with business needs. Acting as a key partner to Consulting, Practices, Sales and Finance, you will drive continuous improvement, client satisfaction, and the evolution of delivery excellence at scale.
This role can be based in Switzerland or in Germany.
Purpose and Responsibilities
🚀 Delivery Leadership
-Collaborate with Practices and Consulting leadership to define staffing budgets, rolling forecasts, and pay planning aligned with business goals.
-Define strategic direction for delivery processes, ensuring compliance with the Valiantys Project Management Framework and internal best practices.
-Lead transformation initiatives by shaping scopes and ensuring engagement readiness and delivery standards in collaboration with the Head of Delivery Excellence.
📦 Delivery and Resource Management
-Oversee client engagements by clearly defining scope, risks, responsibilities, and timelines to ensure smooth delivery and avoid disputes.
-Monitor project performance to meet margin and client satisfaction targets, while ensuring compliance with internal governance and delivery standards.
-Own staffing and resource allocation, securing effective handovers and enforcing consistent delivery practices across the team.
📊 Capacity Planning
-Collaborate with Practices to forecast and manage skill demand across your consulting team.
-Allocate resources and adjust budgets as needed, exercising clear decision-making authority.
-Develop contingency plans and coordinate regional or external support to maintain high utilization during demand peaks.
💰 Budget and Financial Management
-Define and manage the staffing budget for your business units, maintaining a rolling forecast aligned with evolving business needs.
-Track financial performance with Finance, analyze variances, and adjust strategies to meet targets.
-Review and approve client-facing commercial documents, and collaborate with EMEA Delivery leaders to ensure overall financial alignment.
👥 Team Management
-Manage people, fostering a high-performance culture through clear communication, feedback, and goal-setting.
-Support team development, onboarding, and recruitment.
-Ensure personal and team certifications, including Atlassian certification/accreditation.
🤝 Client Engagement
-Act as escalation point for client delivery issues in your region.
-Collaborate with Sales to secure deals and ensure delivery alignment.
-Drive improvements through analysis of client feedback (Client Net Score).
🔁Continuous Improvement & Innovation
-Identify and implement improvements in delivery practices and processes.
-Contribute to new service offering development and innovation initiatives (AI)
-Stay current on industry trends and promote team learning.
Your Team and Partners
You will report to the Head of Delivery EMEA
You will manage a team of Delivery Managers (your direct reports)
You will work closely with Project Managers (your indirect reports if applicable)
-Consulting team
-Sales team
-Practice teams
-People & Culture team
-Finance team
-other Delivery Directors (your peers)
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