The technical support engineer assists customers in maximizing the benefits of PVcase software. Their responsibilities include educating customers, providing them with access to all available knowledge resources, and guiding them through troubleshooting projects. Support is provided through various channels, including chat, email, and calls. In some cases, onboarding new users may be necessary. When troubleshooting, the engineer leverages their solar design and development expertise to identify discrepancies and employ best practices to help users bring their vision into CAD. Additionally, they contribute to the development of self-serve educational resources for users. Primary responsibilities • Help customers solve challenges and fix issues; • Conduct training and support sessions in writing (email, live chat) or via Zoom; • Document novel challenges and work with the product team to improve the software; • Test new software builds and provide feedback. Secondary tasks • Assist with customer onboarding; • Help develop educational self-help resources. • Present technical content in webinars or conferences. • Attend events to demo product features for customers and leads. • Perform
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