Senior PS Operations Analyst

About the role

We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link . About This Role: We’re looking for a full-time Senior PS Operations Analyst to join our Professional Services team reporting to the Director, Professional Services Operations. This role is a hybrid role based out of Hyderabad, India. In this role, you’ll play a key role in supporting and optimizing the Professional Services sales and delivery function by driving operational excellence across deal desk operations, statement of work processes, margin validation, and CPQ management that directly impact revenue performance. This is a great opportunity for someone who t