Senior Engineering Manager, Service Enablement

The Opportunity Every product surface at Hinge Health—the ones helping 18M+ people move beyond pain—depends on the foundational infrastructure your team will own. As Senior Engineering Manager, Service Enablement , you'll lead the platform-minded team responsible for keeping our cloud infrastructure rock-solid while accelerating the shift to AI-native engineering workflows. Your work will be a force multiplier for every engineer, product manager, and designer in the company. This is a high-impact leadership role for someone who thrives at the intersection of platform reliability, developer enablement, and autonomous AI-driven operations. What You'll Accomplish In your first 3 months: Establish relationships with key stakeholders across Security, Product Engineering, Data Engineering, and the India-based SRE team. Audit the current infrastructure posture, on-call practices, and CI/CD pipelines to identify the highest-leverage improvement opportunities. Assess your team of 8–10 engineers (Staff, Senior, and mid-level SREs), understand individual growth trajectories, and begin shaping a coaching-first operating cadence. In your first 6 months: Own Platform Reliability & Scalabilit