AI Chat Support Lead

About the role

Who We Are the company is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on the company. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: The mission of the AI Chat Support Lead is to make the company’s AI-powered support experience more accessible, proactive, and effective for customers around the world. You will own the strategy and execution for AI self-serve support across chat and emerging AI support interfaces, helping customers resolve more issues quickly while prote