Customer Service Administrator

About the role

Join our Customer Service team in Dubai as a Customer Service Administrator. As our Customer Service Administrator in Dubai (DWC), you will execute logistic administrative functions, coordinate documentation flow between departments, and provide top-tier service to our customers. You will be responsible for scheduling imports and exports, processing customs and documentation, and shipment tracking. · Location: Dubai, UAE · Employment type: Full-time What will your day at the company look like? · Coordinate import and export shipments based on customer needs and priorities. · Process principal orders through the company’s system. · Prepare export and import customs documentation in line with applicable customs regulations. · Coordinate daily schedules with operations teams and share transport requirements on time. · Track shipments until they reach their destination. · Escalate complaints and service-related issues promptly. · Respond promptly to customer requests and help ensure timely resolution and customer satisfaction. · Maintain accurate and organized records so required information is available when needed. · Communicate clearly and effectively with internal teams and stakeholders.