Customer Support

You will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience at every interaction. Strong communication skills in Arabic, excellent problem-solving ability, and attention to detail are essential for success in this remote position. Your contribution will play a key role in maintaining customer satisfaction and supporting the overall growth of our organization.

Â

Key Responsibilities

Â

• Customer Communication

• Respond to customer inquiries via email, chat, or phone in Arabic (and English if required)
• Provide accurate information about products, services, and processes
• Maintain clear, professional, and empathetic communication

• Issue Resolution

• Assist customers with troubleshooting and resolving common issues
• Identify root causes and guide customers through solutions
• Escalate complex or sensitive cases to appropriate teams

• Case Management

• Document all customer interactions in CRM or support systems
• Track open cases and follow up to ensure timely resolution
• Maintain accurate and up-to-date customer records

• Quality and Service Standards

• Ensure all responses meet company quality and communication standards
• Handle complaints with professionalism and empathy
• Support continuous improvement by identifying recurring issues

• Team Collaboration

• Work closely with internal teams to resolve customer concerns
• Participate in training sessions and team meetings
• Stay updated on product changes, policies, and procedures

Â

Required Skills and Qualifications

• Fluency in Arabic (written and spoken) and good English skills
• Strong communication and interpersonal abilities
• Customer-focused mindset with empathy and patience
• Ability to handle multiple tasks in a fast-paced environment
• Basic computer skills and familiarity with digital tools
• Problem-solving skills and attention to detail
• Ability to work independently in a remote setting
• Previous customer support experience is a plus

Â

Technical Requirements

• Reliable high-speed internet connection
• Personal computer or laptop with updated operating system
• Quiet and professional workspace
• Familiarity with email, chat tools, and CRM systems (preferred)

Â

What We Offer

• Competitive compensation
• Flexible remote working schedule
• Training and onboarding support
• Opportunities for career growth in customer support
• Performance-based incentives
• Supportive and collaborative remote team environment

Â

Keywords

Customer support • Arabic speaker • Remote work • Customer service • CRM systems • Communication skills • Problem-solving • Multilingual support • Work from home • Customer experience • Service representative

Â

Â

Please mention the word **ENDORSEMENT** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.