Customer Success Manager

About the role

Customer Success Manager- Standard

Your mission as a Customer Success Manager

The Standard CSM at Energage will build client loyalty and success through product adoption with our Standard (small market) accounts.

In this role, you’ll develop and implement a year-round touchpoint strategy with clients to ensure Energage products/services are exceeding clients’ expectations, clients are getting value from our products and services, and have all of the tools and resources they require. You will act as the voice of the customer, using their feedback to enact product and/or process changes within Energage. Additionally, a Customer Success Manager is also well-versed on the technical side of projects and can offer insight and tips on how to use features and troubleshoot.

Accountability & Impact

In this role, you’ll...

• Aid company growth by nourishing, building, and growing relationships across a portfolio of c

Skills