Digital Customer Success Manager

About the role

the company is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. the company makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at the company.com.

the company truly cares about users and wants them to have the best experience while accessing their sensitive information online. The the company Customer Engagement team is responsible for ensuring customer satisfaction and success with the company products and services. As a representative of the company values, your primary goal is to promote adoption, improve user outcomes, retain and grow the customer base, and advocate for customer needs across the business.

This role will support the company’s growing base of business customers through a scaled, digital Customer Success model. Unlike a traditional Customer Success Manager role, this position does not own a fixed book of business. Instead,

Skills