Belle is looking for a part-time BCCHW Trainer to support in-person onboarding and field training initiatives for Belle Certified Community Health Workers (BCCHWs) as business needs arise. This role will facilitate in-person trainings, support field readiness, and reinforce operational and hospitality standards across markets. Outside of active training periods, this role will operate in the field completing member appointments. This role is remote with travel required based on training needs.
Responsibilities
Lead in-person BCCHW onboarding, field training, and new hire orientation activities as needed
Perform field observations and quality audits to ensure adherence to Belle standards, workflows, and member experience expectations
Reinforce Belle's standards for hospitality, professionalism, documentation, compliance, and member experience throughout all training activities
Travel to assigned markets as needed to support onboarding, in-person trainings, and market launch activities
Complete member appointments and provide field support during non-training periods, staffing shortages, or callout coverage
Serve as a role model for BCCHW service delivery, professionalism, and member engagement
Conduct quality assurance reviews to identify training opportunities and support continuous improvement initiatives
Assist with recruitment activities and hiring events
Adapt to evolving operational priorities and support special projects as the BCCHW program continues to grow
Requirements
Previous experience in training, onboarding, coaching, healthcare operations, or customer-facing field roles preferred
Comfortable facilitating in-person trainings and speaking to groups
Strong communication and interpersonal skills
Organized, adaptable, and comfortable balancing training responsibilities with field operations
Ability to support new team members in a professional and encouraging manner
Comfortable with travel and working in a fast-paced, evolving environment
Passion for member experience, healthcare access, and Belle's mission
This role is only available for internal candidates.
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