Bezos.ai is a Fulfilment-as-a-Service (FaaS) platform. Online sellers connect their sales channels (Amazon, eBay, Shopify) and we orchestrate the rest: routing orders to a global network of warehouse and carrier partners, tracking every parcel to the customer's door, and giving sellers one clean view of their entire supply chain. We are a small, fast-moving, AI-native team that is almost doubling our business in 2026. Operations is the engine room, and this is where you learn how a real logistics platform runs: fast, with real ownership from day one.
Your Mission
Be the dependable engine of the ops team. You'll keep orders flowing - spotting and resolving the ones that get stuck or go missing - answer seller and operational queries, run our operational checks, and help build the AI skills and automations that take the repetitive work off everyone's plate. You'll learn the whole order journey end-to-end and, within months, start figuring things out on your own.
Core Pillars
Keep the flow clean: Run the daily cross-system checks; spot orders that are missing, stuck or mismatched, and resolve or escalate them
Support sellers & partners: Answer operational tickets, run checkers, and create/send invoices accurately and on time
Learn to build: Use Claude to build skills and automations that remove repetitive work, starting with the recruitment exercise and growing from there
Improve as you go: Drive incremental improvements to the tools and processes you touch every day
What You'll Achieve In Your First 90 Days
Run the daily cross-system reconciliation reliably and clear order exceptions in your queue
Answer operational tickets within SLA and run the Bezos checkers independently
Build your first working Claude skill or small automation that saves the team time
Deliver clean, on-time work on a team project and start figuring out open-ended tasks with less hand-holding
Requirements
What we're looking for (non-negotiables)
Numerate & analytical. A degree (or clearly demonstrated equivalent) in a quantitative discipline, eg engineering, maths, physics, CS, or a heavily numerate economics / finance / quant-social-science track. Comfortable with raw data and spreadsheets
AI-native: can build, not just chat. You use Claude/AI in your daily work and can build a simple, working Claude skill. You don't need a portfolio of production agents yet, but you must demonstrate building one in the recruitment exercise. (Having already built skills/agents is a strong plus.)
Reliable & coachable. Delivers what's asked, on time, with clean work; asks questions when stuck rather than guessing; takes feedback well
Picks things up fast. Learns new tools and processes quickly and gets productive without a long ramp
Energised by startups. Excited by ambiguity, pace and ownership, wants a wide remit, not a narrow one
Clear communicator. Writes clearly, presents simple findings, and flags problems early
Nice-to-haves
Internships or part-time work in consulting, banking, operations, analytics, consulting, e-commerce or a startup
Having already built a Claude skill, agent or automation of your own
Benefits
Work in a genuinely AI-native team. Build with Claude, Retool and Make daily, with real budget and the freedom to automate your own job
The ability to shape your role in a fast-growing, exciting company at the forefront of the future of e-commerce
A workplace that's entrepreneurial, fast-paced, outcome-focused and disciplined, but also highly collaborative, team-oriented and fun
Significant opportunity for growth and personal development, and the chance to have a real impact
The team is fully remote, but meets in person a couple of times a month
25 holidays + 8 bank holidays
Mental health support through Spill, and a free Headspace subscription
Please mention the word **CAPTIVATE** and tag RMy4yNTIuNTkuMTEw when applying to show you read the job post completely (#RMy4yNTIuNTkuMTEw). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.