- Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)
- Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues
- Collaborate with engineers on our team to debug through challenging technical issues
- Have great written communication skills
- Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)
- Like talking to users and are willing to constantly do so without external encouragement
- Are able to empathize with users, and genuinely care about their problems — we can’t exist without them
Pro unlocks apply links & auto-apply
Spam, scam, fake employer, broken apply link — let us know and we’ll review within 24h.
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